We offer a 30 Days Return or Replacement Policy
At Eze, our return policies are centered around our buyers. To reduce returns, we not only vet all our sellers stringently but also check every device to match your order specifications and our grading standards. But if you want to return or want a replacement, it is simple.
Our Return Process
Go to the Return Policy page to start your return or replacement process by clicking on "File a Return".
01
File a Return
You will be redirected to the Returns tab on your dashboard; click on "File Returns" against the order number
02
Submit Return Details
Fill out the Return form and select relevant details such as: Reasons for Return, Reason Details, Return Option, Upload images and any important comments and submit.
03
Eze Receives the Return request
Upon submission, the Eze team will review the return request. We’ll then email you the shipping label so you can ship the device(s) to us.
04
Receive Credit/Devices
After the Return is received and processed, a credit note will be issued, or a replacement for the returned device(s) will be shipped.